We had an ALMOST bad experience the other day. That’s not proper English, is it? But, that best describes it! We have used many Ener-G brand products over the past year. Breads, egg replacer (I prefer flax meal now–seems to make things rise better), crackers, pretzels (yummy sesame seed covered ones) and the like. We can only get their brand through our local grocer, and the items they carry are all gluten, dairy and egg free. So, when I glimpsed their brand on Amazon, and saw the word “donuts” I didn’t hesitate to order. I’m not a baker (except cookies)–and when I fry foods, they often come out oily, so I avoid frying. Anyway, my son has asked many times if gluten free, egg free, dairy free donuts exist, and until that day, I didn’t think so. So I ordered a case immediately. They arrived to much fan fare, and I set about opening a pack and trying one. My husband tried one too, and said, “I taste lemon.” So I read the ingredients, and didn’t see lemon, but DID see egg whites. WHAT???
My son took this disappointment better than I did, but he was still sad. I felt badly because my mistake of not reading ingredients had nearly caused a catastrophe, and I felt I had let him down. You hate to see your kids disappointed by something they had their hopes set high on. Needless to say, I contacted the company and suggested they change their label, or add the word “EGG” in the title of the product, or main description. Or at least BOLD it on the package. When our local store carries about 20 different items by this company and NONE of them have egg or dairy, it’s a shock, let me tell you. I gave our case of donuts to a friend whose daughter is allergic to wheat, she was very happy, and continued to feel badly until I got my response from Ener-G.
They were very apologetic, and assured me they’d take my concerns seriously. Their representative explained they used eggs in very few products, and they were trying to phase them out with flax meal. Some customers didn’t like that they were phasing eggs out–it was changing the flavor of their favorite foods in a way they didn’t like, but Ener-G feels strongly about eliminating the top 8 food allergens. They were very sympathetic too, which I didn’t expect. Often times when I write to a company and explain how hard it is to find safe foods, they leave me with the feeling like, “well, that’s your problem, we need to make a profit.” Ener-G is NOT that kind of company. They seem to have an empathy for what it is like to have to consider every food item that goes into your child’s mouth as a potential hazard; To understand that eating food isn’t something that everyone can take for granted. And let me tell you, when a company is empathetic and listens and tries their best to help–they gain loyal customers FAST.
Ener-g is sending my son a complementary box of brownies–gluten, egg and diary free–and for that, I’m very thankful. If you would like to contact them and support them in their complete elimination of egg and dairy from their line, you can reach them here.